FAQ

For any questions or concerns email butterflyeffectclothing22@gmail.com . Our customer service is online during the regular business hours of M-F 9am-5pm. Please allow up to 48 hours to receive a reply. If you do not receive a response, please resend the email.

Please double check your cart and shipping information upon ordering. We are unable to modify or cancel orders once placed!

Once a package has been marked as "Delivered", there is nothing we can do. Please contact your local post office to further inquire about the packages' whereabouts.

At times USPS and UPS do not scan the package immediately. Once you have been notified about your package's departure, please allow tracking information 48 hours to update once notified.

Please allow up to 3 business days for your order to process. It may take another 3-14 business days for your order to be shipped out. You will get a shipping confirmation via email the day your order is packed. If it's a Pre-Order item shipping will be different. Please check shipping times that are listed in the (Product Description) section. Those are estimated dates. We will reach out to you if the shipping schedule changes from those listed dates. *Items returned to sender because of a customer address error will be recharged the shipping rate*

Once your order leaves our warehouse, please contact USPS or UPS for any updates regarding the status of your shipment. At that point it is out of our hands and all we can do is check the tracking number which we have already provided you with.

Once a package has been returned to us due to address issues, we will contact you to organize a new delivery. If you do not respond to our email within 30 days, your order is Null & Void. *Items returned to sender because of a customer address error will be recharged the shipping rate*

All apparel is unisex and true to size. For an oversized look order one size up.